Refund policy
At LoviqTee, we want you to feel confident and happy with every purchase. If something isn't right with your order, please contact us at service@LoviqTee.com, and we'll do our best to help.
Please review our return and refund policy below before submitting a request.
1. RETURNS
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, damage, or alterations
- Returned with original packaging or tags, where applicable
Items that show signs of wear, washing, misuse, alteration, or damage caused after delivery may not be eligible for a return or refund.
Before returning an item, please contact us at service@LoviqTee.com for return instructions.
Please do not send a return to any address without contacting us first.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We carefully check our products before shipment, but occasionally an issue may occur.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Incorrectly printed
- Significantly different from the item you ordered
please contact us at service@LoviqTee.com as soon as reasonably possible after receiving your order.
Please include your order number, a description of the issue, and clear photos of the item so that we can review the problem.
If we confirm that the item arrived damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances.
For confirmed product quality issues or fulfillment errors caused by us, you will not be required to pay additional shipping charges for an approved replacement.
3. REFUNDS
Once an eligible returned item is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
4. RETURN SHIPPING COSTS
If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong color, or for another reason not caused by a product defect or our fulfillment error, return shipping costs are generally the customer's responsibility.
If the return is due to a confirmed damaged, defective, or incorrect item caused by us, we will provide an appropriate solution without requiring you to bear the applicable return or replacement shipping cost.
Please contact service@LoviqTee.com before returning any product so we can provide the correct instructions.
5. SIZE & FIT
Please review the size information provided on the product page before placing your order.
If you ordered the wrong size or the item does not fit as expected, please contact us at service@LoviqTee.com. We will review your request and provide the available return or exchange options.
Items returned because of size or fit must meet the eligibility requirements described in this policy.
6. EXCHANGES
If you would like to exchange an eligible item for another size or style, please contact us at service@LoviqTee.com before sending anything back.
Exchange availability depends on product availability and the circumstances of the request.
Customers may be responsible for applicable shipping costs for exchanges that are not related to a product defect or fulfillment error.
7. NON-RETURNABLE ITEMS
Certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.
These may include:
- Personalized or customized products
- Items specifically made or modified according to your request
- Gift cards, if offered
- Final-sale items clearly identified as non-returnable before purchase
- Items that have been worn, washed, altered, or damaged after delivery
This section does not limit any rights you may have under applicable law.
8. ORDER CANCELLATIONS
If you need to cancel or change your order, please contact us at service@LoviqTee.com as soon as possible after placing your order.
We will do our best to accommodate your request. However, because orders may enter processing quickly, we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.
If your order has already been shipped, it generally cannot be canceled and will instead be subject to the applicable return conditions described in this policy.
9. LOST OR MISSING PACKAGES
If your tracking information shows unusual delays or you believe your package has been lost in transit, please contact us at service@LoviqTee.com.
We will review the available tracking information and work with the applicable shipping provider where appropriate.
If an order is confirmed to have been lost during shipment, we will work with you to provide an appropriate resolution.
Please make sure your shipping address is complete and accurate when placing your order. We may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
10. PROMOTIONAL & DISCOUNTED ORDERS
Items purchased using promotional discounts are generally eligible for return under the same conditions described in this policy unless the product was clearly identified as Final Sale before purchase.
If a refund is approved for an order that received a promotional discount, the refund will be based on the actual amount paid for the returned item, subject to this policy and applicable law.
11. CONTACT US
If you have any questions about a return, refund, exchange, damaged item, or your order, please contact our customer service team:
LoviqTee
Website: LoviqTee.com
Email: service@LoviqTee.com
When contacting us about an order, please include your order number and a brief description of your request so we can assist you more efficiently.
Your satisfaction matters to us, and we'll always do our best to provide a fair and reasonable solution.